Refund and Returns Policy – Fashion Stitches

Thank you for shopping with Fashion Stitches. We take great pride in the quality of our custom printed and embroidered apparel. If you are not entirely satisfied with your purchase, we’re here to help.

Custom Orders

All decorated apparel—including screen printed, embroidered, or otherwise customized items—are final sale and non-refundable unless:

The item arrives damaged
There is a manufacturing defect
We made an error on your order (e.g., incorrect print, color, size, or design)

Please inspect your order upon delivery and contact us within 5 days of receipt if you believe there is an issue. We’ll evaluate the situation and work to make it right.

Natural Variations & Print Placement

At Fashion Stitches, each item is custom-produced with care and attention to detail. However, due to the nature of manual production and garment variability, certain tolerances are considered standard and are not defects:

Print and embroidery placement may vary by up to 1.5 inches, especially on garments with curved surfaces, seams, zippers, or uneven panel construction. These factors can naturally affect alignment and positioning.
Printing over seams, hoods, or pocket areas may lead to slight distortion or variation in print visibility or pressure. These outcomes are common in custom apparel decoration and are not considered flaws.
Minor inconsistencies in alignment can also occur across different garment sizes or styles.
Slight color differences may appear due to garment dye batches, fabric content (e.g., cotton vs. blends), or pigment wash finishes.
Embroidery thread tension, density, and texture may vary slightly across pieces.

These variances are part of the handmade and custom production process, contributing to the uniqueness of each finished product.

Blank Goods (Undecorated Items)

Returns on blank, undecorated items are accepted within 14 days of delivery if the item is:

Unworn and unwashed
In original packaging with tags
Accompanied by proof of purchase

A 15% restocking fee will be deducted from the refund. Return shipping is the customer’s responsibility unless the item is defective or incorrect.

Shipping & Delivery Issues

Once your package leaves our facility, we are not liable for:

Shipping delays caused by the carrier
Lost or stolen packages
Delivery issues related to incorrect addresses provided at checkout

We recommend contacting the shipping carrier directly to file a claim. We’ll assist you as best we can from our side.

Exchanges

Due to the custom nature of our products, we do not offer direct exchanges. If eligible, we’ll issue a store credit or refund for approved returns, and you may place a new order.